Privacy Policy
Last revised: March 2026
1. Information We Collect
We collect the following types of information when you use our Services:
- Personal information (name, email address, phone number, date of birth)
- Health information (medical history, current medications, health assessments, treatment records)
- Payment information (processed securely through third-party payment processors)
- Usage data (how you interact with our website, device information, IP address)
2. How We Use Your Information
We use your information to:
- Provide and manage telehealth services and physician consultations
- Process prescriptions and coordinate medication delivery
- Communicate with you about your care and program
- Process payments and manage your account
- Comply with legal and regulatory obligations
- Improve our Services and user experience
3. HIPAA Compliance
We handle all Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). We maintain appropriate administrative, physical, and technical safeguards to protect your PHI. We do not use or disclose your PHI except as permitted or required by law.
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Licensed healthcare providers involved in your care
- Pharmacies for prescription fulfillment
- Payment processors for transaction processing
- As required by law, regulation, or legal process
5. Data Security
We implement industry-standard security measures including encryption of data in transit and at rest, secure telehealth platforms, access controls, and regular security assessments. All telehealth communications are conducted over encrypted connections.
6. Your Rights
You have the right to:
- Access your personal and health information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Receive a copy of your medical records
- Opt out of non-essential communications
7. Cookies and Tracking
Our website may use cookies and similar technologies for functionality and analytics purposes. You can control cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a revised date.
11. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact us at info@mwclinical.com or call (708) 866-1061.